The most common skills on a job description for a lead receptionist are, Find Your Match Instantly Out Over 100 Million Candidates. They provide great customer service and are always willing to help with any questions or concerns that you may have. Discount on veterinary care and products for your furry family members. Her writing has also appeared in NewsWeek and Huffington Post. A Receptionist is a professional who manages the front desk of an organization. Good communicator. Post A Job For Free, Promote It For A Fee. A rude receptionist could make a customer feel bad. He/she may sometimes undertake a variety of administrative duties to assist in the smooth running of the organization. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Share details of the right person to connect with, including contact number and email address. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff. They may be responsible for taking inventory office supplies. A receptionist is a person who supports management at all levels of the organization and usually greets the public and answers the company telephone. They must be able to work well with others and be able to oversee an office's day-to-day operations. A confident person is a good fit for a prospective employer. It is easy to communicate with the receptionists being organized. The advantages of being a receptionist are that they work fixed hours and are generously compensated for any overtime. Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. Potential applicants can determine whether or not an employee is right for the job by looking at the essential responsibilities your employee will perform. There are many different ways that a receptionist can become a successful professional. The Role of a Front Desk Clerk in an Organization, A Survey on the Function of a Customer Service Representative, The Role of the Customer in a Successful Business Communication, A Simple and Concise Approach to Create a Front Desk Receptionist Job Description. All Rights Reserved. Zippia analyzed thousands of lead receptionist job descriptions to identify best candidates. Many companies hire receptionists as entry level employees and they are expected to have no experience. Most receptionists handle more than one role and some even specialize in a few niches. Companies often require someone to screen visitors and answer their questions, and to give them directions. Hiring a receptionist? This may sometimes feel like an unwanted or under-valued trait, but its something some employers want, A smiling face: as a receptionist of any class, a smiling face is really important, Ability to be organized and friendly. They may feel stress from having to manage high call volume and administrative requests from staff. You need to be excellent in communication, able to manage your time well, and be willing to work independently. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. Also tell them what they should include in the application, like rsum, certificates, references, etc.). Responsibilities. A desk manager is responsible for the day-to-day operations of front desks in hospitality businesses. Customer care is a responsibility of the receptionist and they have to provide it. Receptionists are often seen as short-term jobs, part-time positions, or stepping stones on your overall career path. Creates new patient packets including letters to new patients. A minimum of three years of progressively more responsible health care experience or equivalent education in at least one of the following areas required: Skills: Receptionists are responsible for handling many of the administrative tasks that allow an office to function efficiently. Under policy direction from the Practice Administrator or Owner, the Lead Receptionist performs a wide range of difficult to complex administrative activities related to the clinic providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel Most people would think of a receptionist as someone who helps people find their way around an organization, greets customers, and answers phones. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. Growing your career as a Full Time Retail Lead Receptionist is an awesome opportunity to develop relevant skills. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. It is where guests can check in, make reservations, and receive customer service. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. In some cases, front desk managers may also be responsible for providing a clear and concise customer service experience. A receptionist is often used to greet visitors and help them as needed at most companies. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and . This post presents detailed information on the job description of a senior receptionist, including the key duties, tasks, and responsibilities they commonly perform. The first shift typically arrives at 7am to take over from the night shift and help out during the day. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Working as a Lead Receptionist? There are certain skills that many lead receptionists have in order to accomplish their responsibilities. Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. It usually takes 1-2 years of experience to become a lead receptionist. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. They organize and assign tasks to front office team members in order to ensure that everyone is effective in their responsibilities. Using our career map, a lead receptionist can determine their career goals through the career progression. A receptionist is someone who assists customers in finding the right information and helping them purchase products or services. She writes about technology and small businesses. Here are the key skills for a receptionist: There is no formal qualification required for receptionist roles unless it is for some specialist organization like healthcare or legal. Types correspondence, reports, labels, contracts, as directed. Americas: +1 857 990 9675 Managing security and telecommunications systems. A good receptionist is someone who is intelligent and personable and can always help clients or customers. Necessary cookies are absolutely essential for the website to function properly. Shweta is an author and freelance writer. If you are able to do these things, you will be able to become one of the most successful professionals in your field. Many front office managers work well over 40 hours a week, although during the low season these hours may be considerably less. Some Receptionists may benefit from a college education, but most need a high school or GED and some may not. In some environments, they can even assist security by monitoring visitor access. You need to be able to handle difficult conversations and listen patiently when people are trying to explain something. Do you need a degree to be a receptionist? We have included head receptionist job description templates that you can modify and use. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Employers hiring for the head receptionist job most commonly would prefer for their future employee to have a relevant degree such as Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. Receptionists oftentimes advance into administrative assistant roles. Greet and welcome guests as soon as they arrive at the office, Direct visitors to the appropriate person and office, Answer, screen and forward incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. They must also be able to multitask under pressure. (Include what is relevant to the position in your organization. Second, be polite and use pleasantries. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. Ability to multi task. Whilst ascertaining information employee must be polite cordial and helpful to the guest. You might be using an unsupported or outdated browser. They also have the ability to multi-task and are comfortable in a variety of positions. Receive, date and stamp, and rout incoming mail. Consistent, professional dress, and manner. Receptionists who work for large or complex companies may be expected to have more experience and qualifications. Receptionists work within an organization to help it run smoothly. Receptionist job descriptions should match a companys specific needs. To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. A receptionist is required to handle and field calls as often as necessary. Editorial Note: We earn a commission from partner links on Forbes Advisor. Receptionists are responsible for providing customer service and managing the front desk of a business. Receptionists work for companies in many industries. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Hire faster with 1,000+ templates like job descriptions, interview questions and more. They should also be able to understand human behavior, so they can help customers feel comfortable and welcome. Learn about the key requirements, duties, responsibilities, and skills that should be in a receptionist job description. Sometimes it involves doing many things at the same time, or handling tasks outside of their job description. These cookies do not store any personal information. A nice paper on Lead Maintenance career description. The receptionist is the one who greets people. They train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. Are you sure you want to rest your choices? Kelly is an SMB Editor specializing in starting and marketing new ventures. 11 skills that employers look for when hiring a new employee include: communication, leadership, teamwork, interpersonal skills, learning/adaptability skills, self-management skills and computer skills. We look forward to reviewing your resume. receptionists act as office's eyes and ears. Using a machine learning data analysis, we determined the following key facts about hospital receptionist job descriptions: The average hospital receptionist job description intro is about 146 words. One of the most important techniques is to have strong communication skills. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. A good Receptionist is organized, communicates well, and practices excellent time management skills. It is important that candidates are aware of your needs and that they are able to NationMaster. They should be available to greet customers and answer any questions they may have, as well as keep an eye on company business.A receptionist needs to be able to work long hours, as well as take care of many tasks simultaneously. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Sample responsibilities for this position include: Operate multi-button telephone console. If you have a good sense of humor, you?ll be great at this position. Hotel Receptionist duties and responsibilities See our article about Project Lead job guide. What does a Lead Receptionist do? For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. The company's office manager is responsible for ensuring that all office needs are met and that everyone is on the same page. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. They have a responsibility to allocate the appropriate amount of time to each one. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. A receptionist is a professional who is responsible for performing various administrative duties within an office setting. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. Choose a template with the colors, fonts & text sizes that are appropriate for your industry. Assisting colleagues with administrative tasks. Handling queries and complaints via phone, email and . The requirements section contains an average of 3 bullets points. Also, if you have someone to handle some of the administrative tasks, omit them from here. They also help to do data entry and keep office calendars and schedules. Create a receptionist task list and include it when you advertise a receptionist job. Receptionists are responsible for providing a warm and welcoming environment for visitors to the office. Work the switchboard. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. The major role of the senior receptionist is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to. This compensation comes from two main sources. She often confirms bookings in writing, using a computer to prepare letters or send emails. Furthermore, receptionists are able to work under pressure. Prior experience as a receptionist is also helpful. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. The Forbes Advisor editorial team is independent and objective. Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. If you are making a resume for a receptionist job, the skills and qualities presented above can be used in the skills section of the resume to make sure that you have the skills to excel in the job. Please review the list of responsibilities and qualifications. Receptionist Job Description. This resource pool position may be required to work in Oregon and/or Washington. Ensures thefront desk is always staffed and will address higher level concerns from . Lead Receptionist Job Description Template Our company is looking for a Lead Receptionist to join our team. Notify residents of visitors when necessary. Receptionists are employed across almost every industry.Receptionists generally have a high school diploma or equivalent. Let us help you hire the right people for your Company. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. As an IT support specialist, youll be asked to troubleshoot issues with a wide variety of tools. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Responsibilities for head receptionist Monitor main switchboard, direct calls and/or take messages Monitor reception emails and action accordingly Ensure reception, office and meeting room environments are clean and tidy at all times Administer visitor sign in process and provide site inductions One of the challenges of being a receptionist is juggling multiple schedules. Create the staff schedule, including coverage for vacations and sick days, Facilitates communication amongst staff, providers and management, Collaborates with other areas, site coordinators, departments and customers in problem solving and project management, Addresses patient issues including inappropriate behavior, complaints and care concerns, following up as needed, Prepares reports and monitors departmental success towards given targets and objectives, Assists manager with performance appraisals, Identifies and initiates counseling regarding performance issues, notifying manager as appropriate, Identifies staff needs and arranges in services/education as indicated, Plans and leads meetings, and participates in work groups and task forces as identified and negotiated with manager, Assists with development and implementation of new and existing procedures and guidelines. Ensure the maintenance of the front office, entrance foyer, staff area, and board room, Responsible for checking the state of stationery and equipment in the reception area and if found to be malfunctioning, the maintenance personnel should be informed to fix it, Ensure compliance with all company policies, procedures, and guidelines, Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel, Provide support, mostly administrative to other members of staff according to the directives of the manager, Effective use of English grammar, spelling, and vocabulary, Knowledge of standard procedures and practices in an office, Some knowledge of government operation or other complex and multi-function operations, Ability to communicate must be fairly strong, as this will promote effective working relationships with other member of staff, Ability to understand people that come around, with a degree of poise, and to assist them with their inquiries, and help them with the necessary information that they want, Ability to flow well with visitors to the office, and also to maintain a cooperative relationship with other staff, Ability to learn on the job and apply to work. Desired skills for Jr. Lead Receptionist Resume. Learn about the key requirements, duties, responsibilities, and skills that should be in an office manager job description. They should also be able to read people's faces and sense when they need assistance.If you are interested in becoming a receptionist at a company, please submit your resume online or call them at (800) 993-9494 today! They are usually the first point of contact for customers. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website.